Work Rant - just some people

Work Rant - just some people

Please imagine a deep sigh after the word people.

Because by people I am talking about some of the most stuck-up snobs that think they are oh so put out because haven forbid they should have their account and login information ready when calling tech support. They like to insist that verification is for the 'them' or 'the other people'.

I kid thee not, the first five minuets with this type of call are almost always listening to the caller try and argue their way out of not having to be verified. Most are just too lazy to give the information that they already have memorized. There are a small few who get some kind of power trip from forcing us to ask.

We are not allowed to say that this is what fraudsters say. I personally think we should be able to tell them but there are plenty of stupid people that would think we are calling them fraudsters.

The amount of accountants that say they don't know what an account number is just mind boggling. The amount that says they don't know what a bank account number is is equally horrific. Their whole job is working with their companies back accounts and... they are saying they don't know what that is? I have only had one caller that i think was 100% serious in that they didn't know.

Adding to the list behind accountants but chief financial officers (CFO) who are also saying that they don't know what account numbers are? Honestly these people should not be making more money then me. 

When people call in that they were victims of fraud that was very obvious and omg they could get into so much trouble because we/the bank did this? They get treated the same but whoo boy are they mocked after the call.

You want a good way to avoid fraud? Just assume that any email you get that is providing you account info to send funds to is from a fraudster. So all the info provided in the email is going to be fake. This is EXTREMELY important for if you are in HR because they never verify the information. They just do it and then they are surprised when they are told it's wrong after the fact. Steps that their own company rule book says they they will do, and then they don't? all on them and yet they will try and pass the blame.

Honestly I'm surprised that workers haven't sued them for such stupidity.

The kicker is, the stupid financial people are always in the companies that make the big bucks. Why fraudsters are not just going after them is beyond me. All they would have to do is look at the reviews and go after the horrible big companies and then the big companies? No one would care and would probably see the fraudsters as heroes. 

Well, the bank workers would still be pissed. But if it was consistent then they could just fire the companies that are too stupid.

Honestly, I think the fraudsters that get caught scamming individuals or who focus on the elderly, They deserve to work the customer support lines and suffer. Make it even better so that if they get snarky they get a zap. Honestly I think that should be done for some callers. 

But yeah, fraud bad and the stupid companies that don't follow their own rules about commonsense deserve to suffer for it. And this is me being nice.